Returns & Refunds Policy

We understand that sometimes things change and you may need to return your order. That's why we
set-up a 30 day return policy for you.

You can return your products purchased from us within 30 days from receiving and receive a refund, exchange or store credit for future purchases, if:

1. You have received a product with damaged or contaminated package;

2. You have received a product that is defective or otherwise bad;

3. You have received a wrong item;

4. You have changed your mind and want to return a product.

Steps To Take When Returning A Product

Step #1 - Contact our Customer Support Team by filling out a contact form here at https://chateauquill.com/contact-us within 30 days of receiving your ordered products. Please provide to the customer support with your Full Name, Email and Order number, and briefly describe the reason for why you want to return the product.

Step #2 – Our customer support team will respond to your inquiry within 24 hours and send you a return form (Return Merchandise Authorisation (“RMA”)) to fill.
Please note, that returns are accepted only after filling the RMA form. We are not liable for orders sent without prior filling RMA and such returns can not be processed.

Step #3 – Re-pack your product safely and securely, attach the provided RMA form in a visible place on the package and send us the returning products to the return address, which is provided in the RMA form.
Un-defective items must be returned in manufacturer's condition, in original and undamaged packaging. For defective items, please contact our customer support prior to arranging the return.

Step #4 - Complete the RMA form by filling the tracking number of the returning parcel and carrier. Returns without tracking numbers might be refused by our warehouse, please make sure to use registered mail or other trackable shipment method.

Step #5 - Once we receive the returned products and inspect them, we will issue a refund within 7 days. Once A refund is issued, it normally takes up to 3-5 business days for the refund to be shown in your bank statements. The refund will be sent back to you to the original source of payment that you used to pay for the order.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us here https://chateauquill.com/contact-us or by e-mail info@chateauquill.com